Registered as a workplace mediator with the Civil Mediation Council (CMC), I am insured and regularly mediate workplace conflicts between individuals in: companies, universities, NHS Trusts and government departments. I am an experienced trainer.

Human Science degree. I have developed and presented programmes in workplace wellness, which include: stress, resilience and mindfulness to staff in several NHS hospitals, staff at the National Audit Office and a Law firm.

I develop programmes and training material that I have delivered to staff in NHS hospitals, a law firm, the National Audit Office among others. My wife is a busy Business Trainer and I proof and edit her reports.

I have a positive outlook and can see the fun in many situations. It is easy for some people to be critical and to find fault with even the most well run and luxurious business, 'This champagne could do with being half a degree warmer.' Being overly critical misses the point, some of my best experiences have been in situations which were neither expensive nor exclusive but had a memorable element of service In the past few years I have dined at the Shard and had fish and chips at the seaside, both were unique and memorable in their own way. Also, as a Mystery shopper I question whether it is my role to make the owner have a bad day when they read about my experience, or to get an employee into a disciplinary - we all have bad days and sometimes feedback can be presented in a way that can encourage improvements, without it being a kick in the backside for the recipient.

I am a CMC-registered freelance Workplace Mediator. Human Resources staff in large and small organisations contact me to sort out disputes between staff. My work is confidential and discrete, I have done this in universities, hospitals and firms.