No, we don't store those in our system. Instead, we use Stripe - a 3rd party payment gateway service, trusted by global organisations like Unicef, Facebook, Comic Relief and Asos - who store your details on their best-in-class server (PCI Service Provider Level 1 for the nerds). Blume never sees your card or bank details at any point.
Yes, we store your name, address and (if you've entered it) your date of birth.
We store personal information, encrypted, in our database. Not only is it encrypted, it is stored on a separate server entirely from the Blume website, and that server is never open to the public (only the Blume website can access it).
When you send information to us, we only use HTTPS and use a high quality SHA2-256 2048-bit SSL certificate.
The main Blume website server is sitting behind both a reverse proxy and a Cisco firewall, the database server sits privately behind that.
We regularly test the site using Tenable software for PCI-quality scans and Qualys to make sure the SSL stays up to scratch, meaning we're taking all the protection we can to keep your data safe.
Yes. It is impossible to guarantee the security of any information online just as it is impossible to guarantee the safety of information stored in a filing cabinet. But we have invested in systems to make it as safe as we feasibly can partly for the benefit of people using the site and partly so that we can sleep easy at night. So it’s not impossible but it is very very unlikely.
Hiring a Blumer is a considerably more trustworthy experience than picking a supplier from a directory. Every Blumer has been verified in three ways. First, we have their address which has been verified by Stripe who have cross-checked it with their bank details. Second, we have reviewed their profile before approving it, often speaking to the Blumer in the process. Third, you can check the experience and testimonials for the Blumer on their profile for yourself.
When the buyer agrees to a task, the fee is automatically taken from their account and stored with our third party supplier (Stripe). So as a supplier you know that the money is there. It is impossible for a task to be commissioned unless the money has been transferred in this way. Once both you and the buyer agree that the task is completed the money will be transferred to you. Typically Stripe take five working days to release the money (much to our - and we suspect your - annoyance).
This provides an additional level of security for the Blumer and for the buyer.
For the Blumer it means that when you agree to do a task the money is transferred to our payment provider (Stripe) immediately so you know that the money is there when you complete the task. Stripe will not hold these payments unless it has the Blumer’s account details first.
For the buyer it provides assurance that the Blumer is a real person as Stripe verifies that the bank details and address match up.
No. You are only committed to doing a task after you agree it with the buyer. Signing up for the task indicates only that you are potentially interested in doing it. Obviously the more tasks you sign up to the more likely you are to attract buyers.
No. You must charge at least the national living wage (£7.50). This ensures that both you and the buyer take the work seriously and is fairer for people who cannot afford to work for free. We have a feature that enables you to donate your fee to charity if you wish.
We have a separate Guide to charging for you to read. A link to this will also appear when you get round to that part of the process so you don’t have to read it now.
To get a basic profile up takes no more than five minutes. If you want to write your profile in haikus or sign up to all the tasks then it will take a little longer. You will then submit it for approval which in working hours will usually take less than an hour to be processed.
No. Your profile will not appear until it has been approved by the Blume team. In UK working hours this usually takes less than an hour from the point of submission.