“Charlene began working with our charity We Are Listening at the beginning of 2025 and she has made a significant impact on the recruitment , training and retention of volunteers and the engagement of elderly service users for our telephone and letter-based befriending services. She has an enthusiasm for her charity work which is infectious and she has been instrumental in growing our client numbers and raising the profile of our charity particularly across the West Midlands. She has a professional approach to her work which will be brought to any tasks she undertakes. She has been easy to work with, responsive and reliable in quickly understanding our mission and future needs.”