“When Michael joined us, Citizens Advice Kensington and Chelsea was facing one of the most important moments in its history – a bid for the contract that funded our core service. He not only led that process with skill and calm, bringing together three partner organisations into a single coherent proposal, he also helped us think more strategically about our long-term funding future. Winning the £7m tender was transformational for us. Michael achieved that as a freelance consultant, getting under the skin of our organisation quickly and working with genuine care for what we were trying to do. ”