“As an organisation we found ourselves with a significant increase in the number of volunteers we were working with, across different services but our policies and procedures hadn’t kept up. By consulting our staff and volunteers, Victoria was able to provide an objective view on what was working well and what could be improved and make recommendations as to how we can improve our offer to volunteers. She really understood the need for us to have a consistent approach whilst recognising the variety of different ways in which volunteers contribute to The Advocacy People.”